AI Ethos Alignment: make sure the agent treats your customers the way you would
An agent speaks for your business. Ethos alignment checks that it's fair, honest about being AI, careful with private information and consistent with how you actually do business.
What I check
- Fairness: does it treat different customers the same way?
- Honesty: does it say it's AI when it should?
- Privacy: what it repeats, stores or shares
- Whether it can explain how it got to an answer
- Tone, and the things it should never say or promise
What you get
Written rules for the agent (what it should and shouldn't do), tested on examples from your business.
How it works
- Free 30-minute call. Tell me how you want customers treated and where the agent will talk to them.
- I test its answers. Against your values, your policies and the situations your customers actually bring.
- You get the rules and the results. Written rules for the agent and what it did on each test.
Questions about AI Ethos Alignment
What does AI ethos alignment mean?
AI ethos alignment means making sure an AI agent acts the way your business would: fair to every customer, honest about being AI, careful with private information, able to explain its answers, and consistent with your policies and tone. At Lalamo it ends in written rules for the agent, tested against examples from your business.
Full answer →What should an AI agent never do without a person approving it?
Anything you can't easily undo: sending messages to customers or anyone outside your business, paying or refunding money, deleting records or files, changing prices, contracts or account settings, and sharing private information. Let the agent read, sort and draft freely within its limits, and have a person approve the final step on those actions.
Full answer →Check it before you trust it.
Book a free 30-minute call, or start with the checklist.