AI ethos alignment means making sure an AI agent acts the way your business would: fair to every customer, honest about being AI, careful with private information, able to explain its answers, and consistent with your policies and tone. At Lalamo it ends in written rules for the agent, tested against examples from your business.
Once an agent talks to your customers, it speaks for your business. Ethos alignment checks that it says what you’d say.
What I look at:
- Fairness: does it treat customers differently based on who they are or how they write?
- Honesty: does it tell people it’s AI when it should, and admit when it doesn’t know?
- Privacy: does it repeat, store or share things it shouldn’t?
- Explainability: can it show how it got to an answer?
- Tone and limits: does it sound like you, and does it know what it must never say or promise (discounts, guarantees, legal or medical advice)?
The result is a set of written rules for the agent and the test results that show where it held up and where it didn’t. See AI Ethos Alignment.
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